FAQ

🐾 Frequently Asked Questions (FAQ) | Petzion

💬 1. What is Petzion?

Petzion is your one-stop online store for high-quality pet essentials — from grooming tools and feeding accessories to cozy beds and smart toys.
We’re passionate about helping pet parents make their furry friends happier, healthier, and loved! 🐶🐱

⏱️ 2. How long does shipping take?

We process all orders within 1–3 business days (excluding weekends and holidays).
Estimated delivery time:

Standard Shipping: 7–12 business days
Express Shipping: 5–10 business days

Once your order ships, you’ll receive a tracking number via email to monitor your delivery status.

📦 3. Do you ship internationally?

Currently, we only ship within the United States 🇺🇸.
International shipping is not available at this time — but we’re working to expand soon!

💳 4. What payment methods do you accept?

We accept all major payment options, including:

Visa, MasterCard, American Express, Discover
PayPal
Apple Pay / Google Pay

All payments are processed securely via Shopify Payments.

🔁 5. What is your return policy?

We offer a 30-day return guarantee from the date of delivery.
To qualify, your item must be unused, undamaged, and in its original packaging.

For details, please check our full Refund Policy.

📍 6. How do I track my order?

Once your order ships, you’ll receive a shipping confirmation email with your tracking number.
You can also track it directly on the carrier’s website using that number.

If you didn’t receive your tracking info, contact us at
📧 support@petzion.com.

🧼 7. My item arrived damaged — what should I do?

Oh no! 😢 We’re sorry about that.
If your order arrived damaged or defective, please email us within 48 hours of delivery with photos of the product and packaging.
We’ll replace or refund it right away.

🐶 8. Do you offer discounts or promotions?

Yes! 🎉
We often run special promotions and seasonal offers.
Sign up for our newsletter or follow us on Instagram and Facebook to stay updated.

🧾 9. Can I cancel or change my order after placing it?

Orders are usually processed quickly.
If you need to make changes, please contact us within 12 hours of placing your order.
After your order has shipped, we may not be able to make changes.

🐾 10. How can I contact Petzion?

You can reach us anytime — we’re always happy to help! 💚

📧 Email: support@petzion.com
📞 Phone: +1 (845) 472-6466
📍 Address:
Petzion LLC
565 Metro Pl S, Suite 300
Dublin, OH 43017, USA

💚 Petzion Promise:
We’re here to make your shopping experience smooth, safe, and satisfying — because your pet deserves the best. 🐾